Shipping policy

This policy applies to orders from the USA. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

A. Shipping Costs:

Orders AED 50.00 and up: Free shipping 

B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE

Shipments typically take 5 - 8 Business Days (Monday to Friday).

The order closing date is 05:00 PM  (GMT-05:00) Eastern Standard Time (New York).

Processing time is 1–3 business days (Monday to Friday).

C. DELIVERY TERMS

We ship with USPS, UPS, and FedEx.

D. ADDRESS CHANGE

The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at support@direct2dubai.com

E. CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

F. DAMAGED PACKAGES IN TRANSIT

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.

Customer support

Phone: +16318050999
E-mail: support@direct2dubai.com
Address: 224 61st StA, West New York, New Jersey, 07093, United States.